We are here to help.
In order to initiate the remote support session you will need to click on the button below. You will be asked the following:
Run or Save TeamViewerQS.exe
Please click on Run – this will take approx. 5 seconds
The next message box will ask you to Run TeamViewer – please click on RUN
The Emotion Media remote support message box will appear on-screen.
You will need to pass the 9 digit ID to your support representative to allow them access to your PC.
This whole process is entirely safe and will not harm your PC in any way.