We are here to help.


In order to initiate the remote support session you will need to click on the button below. You will be asked the following:

 
  • Run or Save TeamViewerQS.exe
  • Please click on Run – this will take approx. 5 seconds
  • The next message box will ask you to Run TeamViewer – please click on RUN
  • The Emotion Media remote support message box will appear on-screen.
  • You will need to pass the 9 digit ID to your support representative to allow them access to your PC.

This whole process is entirely safe and will not harm your PC in any way.

 

TeamViewer remote support